Vice President of Operations

Overview

The Vice President of Operations focuses on the betterment of Supplied Energy as it relates to overall department organization and collaboration to achieve company goals and increase profitability. This includes but is not limited to management of customer service/support and receiving and delivery logistics, sales projects organization, collaboration with product management for fulfillment and inventory, and day-to-day management of office and warehouse personnel and operations. Overall, the purpose of this position is to ensure prospects and customers receive what they need efficiently, even when unforeseen issues arise; create, update, and uphold procedures for all employees; and assist in crafting and implementing strategies that achieve overall company goals.

This is both a leadership and managerial role.

After a 90-day probationary period, the employee is eligible for 100% employee healthcare coverage and unlimited paid time off.

Preferred Skills

Organized  
Solutions-oriented 
Ability to prioritize many projects and tasks
Analytical 
Project management 
Attention to detail 
Strategic  
Team player 
Risk management 
Quality management

Qualifications and Education Requirements

5 years of relevant experience

Job Responsibilities

Contributes to the betterment of Supplied Energy. You'll see this on all our job descriptions because each of us is expected to do our part to not only sustain but grow the company in the ways our skillset indicates.
Leading customer service, product management, and warehouse/logistics departments
Ensure a customer-first mindset throughout all interactions and processes
Budgeting and controlling costs across various services and departments
Tackling unforeseen issues and troubleshooting solutions
Monitoring, updating, or creating processes and procedures that make Supplied Energy run smoothly
Coordinate with sales, customers, and fellow employees to ensure quotes and sold projects are scheduled and executed correctly
Make the next person's job easier. Each one of us who touches some piece of communication or performs a task aims to do it in a way that makes the next person's job more efficient, whether that be a fellow team member, a customer, or some sort of sales lead.
Work with and manage teams, including but not limited to, Design, Product Management, Technical Support, Order Entry, Marketing, Logistics, and Accounting
Work with a team player attitude willing to perform other duties as needed
Movement of inventory through online sales
Fulfill and maintain CRM (HubSpot), ensuring all relevant department communication and details are recorded
Generate reports in HubSpot and NetSuite, identifying areas for improved efficiency and accuracy

Why You'll Love this Job

Professional development: You'll be working with a team that has over 100 years of collective experience in the renewable energy industry, and we work with manufacturers to provide ongoing training specific to the systems we offer. We're always open to assisting you with achieving new certifications or furthering your education in other ways.
Stay active: Days don't drag on. As a member of a team that is required to wear many hats, you’ll always have a task to perform even if your typical day-to-day duties aren't required for that specific day.
Robust relationship building: We're an extension of our customers' businesses, not just a vendor they buy products from. You get the opportunity to meet new people and truly understand how their business works – every customer is unique.
100% Health Coverage: Supplied Energy covers 100% of employees’ health care with dental and vision plans as additional options.

An Important Note About Us

At Supplied Energy, we put a strong emphasis on customer service and quality.

Here’s the cheat sheet on service, and therefore, how we prioritize tasks, projects, and goals while keeping the highest quality in mind:

CUSTOMER > TEAM > INDIVIDUAL

When in doubt, do what’s best for the customer, then our team, and finally, yourself. Then prioritize your day, week, tasks, and projects with this in mind. This isn’t to say you should strive to meet unrealistic expectations. But, within the realm of reality and sanity, we should do everything we can to leave our customers feeling like they’re the most important part of your workday – not an afterthought or nuisance. Don’t agree to something when we’re not justifiably confident we can deliver.